Summary Of Key Terms
A. Supply & Delivery
- Estimated delivery times are provided upon order confirmation
- Delays due to unforeseen circumstances (e.g., supplier issues, weather) will be communicated as soon as possible.
- Customers should inspect all products upon delivery and report any issues within 2 days
B. Installation Process
- Our team will arrange a convenient installation date with you.
- The area should be clear before installation to prevent delays.
- Any pre-existing structural issues (e.g., damp, rot) that affect installation will be discussed before proceeding.
C. Payment Terms
- An agreed deposit is required upon order placement.
- The remaining balance is due upon receipt of goods on site.
- Failure to make payment within the agreed timeframe may result in additional charges.
D. Warranties & Guarantees
- Our windows and doors come with a 5 year product warranty for supply only
- Installation workmanship is guaranteed for 10 years.
- Warranty exclusions include accidental damage, misuse, or failure to follow maintenance guidelines.
E. Customer Responsibilities
- Ensure safe access for our installers on the agreed date
- Obtain any necessary planning permissions (if applicable).
- Follow recommended maintenance to keep warranties valid.